Common Questions
Answers to the questions homeowners and dealers ask most.
Find an authorized dealer at /dealers. Your dealer will walk you through our collections and help design the door that fits your home and budget. Browse /doors for inspiration first.
Yes. Dimensions, species, glass, hardware, and finish are all your choice on full custom doors. See /customize for the full list of options.
Functionality must be considered alongside aesthetics. A design may look great but not work properly as a door. Our team works with your dealer to ensure design and function are both achieved.
Consider sun exposure, desired color, and maintenance willingness. Stain grade shows natural wood grain and requires periodic refinishing. Paint grade (MDO, Extira, Tricoya, Accoya) provides a smoother painted surface with superior dimensional stability - better in harsh climates and direct sun exposure.
Full Custom is completely designed to your exact specifications with unlimited design freedom. The Semi-Custom Collection uses rail and stile construction with wide stiles and always includes a horizontal rail through the face. Semi-Custom is 20-30% less in cost.
Overhead doors operate with a standard garage door motor, offer more size flexibility, and cost less. Swing-out carriage doors give an authentic look with no visible track or hardware but have size limitations and higher cost. Most homeowners choose overhead; those who want the authentic carriage look choose swing-out.
No. Windows are completely optional. If you see a design you like without windows, simply specify that when ordering.
Usually yes, but your dealer should evaluate the opening first. Track and spring installation will likely be needed along with possible structural modifications to the rough opening.
Single widths: 8ft, 9ft, 10ft, 12ft. Double widths: 16ft, 18ft. Heights: 7ft to 10ft standard. Custom sizes available on all collections.
Yes. We specialize in custom sizing. Extended heights, non-standard widths, and unusual configurations are all possible. Contact your dealer.
Stain grade hardwoods: Meranti, African Mahogany, Rift Sawn White Oak, Knotty Alder, Birch (White and Red), Black Walnut, Maple, Red Oak, White Oak. Paint/engineered grade: MDO, Extira, Tricoya, Accoya. See /customize for full descriptions and best-use guidance.
Custom wood provides natural beauty, unlimited design customization, and warmth that no manufactured door can match. Each board is hand-selected. Our premium species are chosen for durability in demanding climates. A Ranch House Door is built to outlast the house.
Tricoya is an acetylated MDF panel engineered specifically for exterior paint grade applications. Made from Accoya chips, Tricoya undergoes the same acetylation process that makes it highly resistant to moisture, rot, and dimensional movement. Unlike standard MDF or Extira which can swell and fail in high-moisture environments, Tricoya maintains its stability in the most demanding conditions. It is the recommended choice for dark and black paint colors, full west-facing exposures, high-humidity climates, and coastal installations. Tricoya accepts paint exceptionally well with zero grain raise. It carries the manufacturer's extended material warranty - see tricoya.com for full terms. RHD offers a 5-year warranty on Tricoya doors versus 1 year on standard paint grade.
Smooth is standard at no additional charge. Upgrade textures include ReSawn, Wire Brush (light, medium, or heavy), Hand Hewn, and Distressed. For Vintage and Mountain Modern doors, As-Is natural aged texture is also available and is part of what makes those collections unique.
Stain Grade woods (Cedar, Mahogany, Hemlock, etc.) are built to showcase the natural grain and character of the wood. They are meant to be finished with a penetrating stain. Paint Grade materials (MDO, Extira, Tricoya) have a smoother surface designed for an opaque painted finish, and Paint Grade is recommended for dark colors, coastal environments, and west-facing applications where superior moisture resistance is needed.
A metal kick plate is a metal panel at the base of the garage door that provides a distinctive visual contrast between natural wood and dark metal. It is the signature design element of our Mountain Modern Collection and is available in small, medium, and large sizes with various panel configurations. If you see a door with a metal kick plate, it is a Mountain Modern design.
Accoya is a premium acetylated wood produced from sustainably sourced Radiata Pine. The acetylation process permanently alters the wood at a cellular level using acetic anhydride, making it highly resistant to rot, insects, and moisture without adding toxic chemicals. The modification goes through the full board thickness, not just the surface. Accoya offers exceptional dimensional stability, meaning it resists swelling and shrinking as humidity changes. It is an excellent choice for challenging climates, west-facing exposures, and coastal environments where standard wood species may struggle. Accoya is backed by a manufacturer warranty and is FSC certified.
Through an authorized dealer only. Find one at /dealers. Your dealer handles design, pricing, ordering, and installation. We do not take direct orders from homeowners.
No. All sales go through our authorized dealer network. Your dealer is your single point of contact for everything.
Lead times vary by design complexity and current production schedule. Your dealer provides an accurate timeline at time of order. Complex full custom designs take longer than standard configurations.
Yes. Full details at /warranty. Key point: wood is a natural material and natural movement, checking, and grain variation are not defects. Proper finish maintenance by the homeowner is required to maintain warranty coverage.
Yes. Our Wildland Urban Interface (WUI) doors are certified to SFM Standard 12-7A-1 and listed with the California Office of the State Fire Marshal. Required in many California fire hazard zones. See /fire-rating for details.
Yes. For fire rating, we offer Wildland Urban Interface (WUI) certified doors that meet California SFM Standard 12-7A-1. For wind load, select doors meet the Florida Building Code 8th Edition (2023) per ANSI/DASMA 108-17. Both are available on Full Custom orders. Ask your dealer about requirements in your area.
Yes. Custom entry doors, entry gates, pedestrian gates, and swing-out garage doors - all available to match your garage door design. See /products for the full range.
Yes. Custom shutters available to match your door design. Contact your dealer for options.
Yes. This is one of our specialties. Matching hardware, species, finish, and design language across your entire entrance creates a cohesive architectural statement.
Yes. This is one of our specialties. We build custom entry doors, entry gates, and pedestrian gates to match your garage door - same species, same finish, same hardware. A unified entrance makes a powerful architectural statement.